Privacy Policy
Privacy
This Privacy Statement applies to the to the use of ChezArt & Designs products and to our sales, marketing, order fulfilment and customer contact activities with our customers. Please direct any queries to support@chezart.com.au
Collecting Personal Information
Where this Privacy Policy refers to Personal Information, it refers to any information which can uniquely identify a person. We collect personal information about your device, your interaction with the site, information necessary to process your purchases, and additional information of you contact us for customer support.
We disclose your personal information as necessary for business purposes to suppliers with whom we partner to process, manufacture, deliver, receive payment for, and invoice your orders. Personal Information comprises:
Device Information
We collect your web browser version, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the site. This information is collected automatically using current standard technologies (cookies, log files, web beacons, tags or pixels) to load the site accurately for you, and to perform analytics on site usage to optimise our site.
Order Information
Through your interactions with us on our website, or by phone, we collect your name, billing address, shipping address, payment information, email address and phone number to fulfill our contract to provide products or services to you, to process your payment, to arrange for manufacturing and shipping, and provide you with invoices, order confirmations, screen your orders for potential risk of fraud, and provide you with product and services information or advertising in line with the preferences you have shared with us.
Customer Support Information
Customer support information includes the above personal device and order information, and any additional personal information needed to provide first class customer service and resolve issues.
If you create an account with us, to maintain a secure, functional account will require a password. You will have full access to your data and will control how we communicate with you. We may also collect feedback, comments and questions received from you in service-related communications including phone calls, documents, and emails.
Behavioural Advertising
We may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you, including Google Analytics, Adwords and Facebook. You can read more about how Google uses your Personal Information at: https://policies.google.com/privacy?hl=en . You can opt out of Google Analytics at: https://tools.google.com/dlpage/gaoptout
You can opt out of targeted advertising at Facebook: https://www.facebook.com/settings/?=ads and Google: https://www.google.com/settings/ads/anonymous
How We Share and Protect Your Personal Information
Any personal information you provide to ChezArt & Designs will not be released, sold, or rented to any person or entity outside ChezArt& Designs. We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you. For example, we use Shopify to power our online store. You can read more about how Shopify uses your Personal Information at: https://www.shopify.com/legal/privacy
All credit card transactions are conducted through SSL encrypted links between Shopify’s servers and your computer, securing the transaction. In the extremely unlikely event that your credit card data is compromised, we will inform you immediately.
We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Retention
We may keep your Personal Information for a reasonable time after your last transaction with us. When the Personal Information is no longer required to answer queries, resolve possible problems, to comply with legal requirements, and to deal with problems, claims or complaints, we will delete it in a secure manner.
Cookies
A cookie is a small amount of information downloaded to your computer or device when visiting our site to make your browsing experience better by allowing the website to remember your actions and preferences, thus saving you from re-entering this information each time you re-enter this site.
Session cookies expire at the end of your current browsing session, while persistent cookies last until they expire or are deleted.
While most browsers automatically accept cookies, you can choose whether to accept cookies through your browser controls (often found in browser ‘Tools’ or ‘Preferences’). More information on how to modify browser settings or block, manage or filter cookies, can be found in your browser’s help file or through such sites as www.allaboutcookies.org .
Please note that blocking cookies may not completely prevent how we share information with third parties. To exercise your rights or opt out of certain uses of your information by these parties, please follow the instructions in the ‘Behavioural Advertising’ section.
Do Not Track
Because there is no consistent industry understanding of how to respond to ‘Do Not Track’ signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
Changes
This Privacy Statement may change from time to time to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. The current version will always be found on our websites. By using ChezArt & Designs websites, you consent to this privacy policy.
Contact
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us at support@chezart.com.au